Purchases
Purchases of Gold Coin packages are generally final and non-refundable, except where required by applicable law.
If a technical error results in an incorrect charge or failure to deliver purchased virtual currency, please contact Customer Support promptly.
Sweepstakes Coin Redemptions
Eligible Sweepstakes Coins may be redeemed for prizes only after:
- Identity verification
- Age verification
- Fraud review
- Compliance with these Terms and Official Sweepstakes Rules
- Meeting any published minimum redemption threshold
Redemption requests are reviewed before approval. We reserve the right to deny or delay a redemption if additional verification is required or if suspicious activity is detected.
Processing Times
Approved redemption requests are typically processed within 3–10 business days, although additional verification or banking delays may extend processing.
Chargebacks
Initiating an unauthorized chargeback or payment dispute may result in:
- Suspension or closure of your account
- Cancellation of pending redemption requests
- Investigation for potential fraud
Technical Errors
If gameplay, purchases, or sweepstakes participation are affected by a technical malfunction, we may cancel, adjust, or replay the affected activity at our sole discretion.
Contact
For questions about purchases or redemptions, contact:
Email: support@777sterling.com
Website: https://777sterling.com